No vague “all sales final” language

Refund Policy

Effective and last updated: August 16, 2026

Simple rule. Before work starts, you can request a full refund. Once work starts, a refund reflects the work already completed. After the first concept is delivered, the core creative work is generally non-refundable unless NOVARIA materially breaches the agreement.

1. Scope

This policy applies to the USD 499 Booth Conversion Plan sold by NOVARIA SASU to business customers. The plan is a customized digital service; no physical goods are included.

2. Full refund before work starts

You may cancel for a full refund any time before we start substantive work on your order. A completeness review, payment verification or request for missing information does not by itself count as substantive creative work.

We will also issue a full refund if we reject the order before work starts because the request is outside scope, unlawful, technically unusable or creates a conflict of interest.

3. After work starts but before first concept delivery

If you cancel after substantive work starts but before the first concept is delivered, we will review the completed work and may retain a reasonable pro-rata amount for that work. Any retained amount will never exceed 60% of the order price at this stage. We will explain the calculation in writing.

4. After first concept delivery

Once the first in-scope concept has been delivered, the principal customized work has been performed. The order is therefore generally non-refundable for change of mind, an event cancellation, a changed offer, missing customer assets, delayed feedback or a preference for a different direction.

This does not limit a refund or remedy required because NOVARIA materially failed to provide the purchased scope, engaged in fraud or willful misconduct, or because a right cannot legally be excluded.

5. Delivery-delay safeguard

If we do not either confirm completeness and the exact concept due date or send one consolidated list of intake blockers within one business day after receiving your paid intake or a requested consolidated update, you may cancel for a full refund at any time before that review is sent. A force majeure event extends this review deadline by the affected period.

If we do not deliver the first concept within three business days after confirming that your intake is complete, you may cancel for a full refund at any time before the late concept is delivered, even if substantive work has started. A clock pause caused by missing or changed customer inputs, inaccessible assets, delayed answers or force majeure extends the due date by the affected period. You may instead accept a reasonable corrected delivery date in writing.

6. Revisions are not refunds

The plan includes one consolidated revision to the chosen direction. An in-scope correction should be requested through that revision before a refund claim. New direction, new identity, new event, new offer, multiple stakeholder rounds or printer-specific rework are outside scope.

7. How to request a cancellation or refund

Email info@novaria-france.fr with your order reference, business name, payer name, reason and whether work has been delivered. Do not email card numbers or banking credentials.

We acknowledge requests promptly and normally decide them within five business days. Approved refunds are sent to the original payment method. The payment provider and card network control the time needed for the credit to appear.

8. Chargebacks and good-faith resolution

Please contact us first so we can investigate and, where appropriate, refund directly. This does not remove any lawful right to dispute a transaction with your payment provider.

9. Contact

NOVARIA SASU · 60 rue François Ier, 75008 Paris, France · info@novaria-france.fr · +1 505 451 0177.